Electrolux Washer E11 Code: Long Fill Time and How to Fix It

What to try first

Safety: Turn both faucets off before you unscrew the inlet hoses, and keep a towel and a bucket ready for the water left in them.

1. 1

   Wait out the lock without unplugging

   E11 can lock the washer for up to 6 minutes. Electrolux says unplugging it restarts that 6-minute count, so leave it powered and use the time to check the water supply.

2. 2

   Open both faucets all the way

   Turn the hot and cold faucets fully open. Electrolux's water supply guide says water should start entering within 2 minutes of pressing Start, and that supply pressure must be 30 to 120 psi, with no more than 10 psi between hot and cold. Your water department can tell you your pressure.

3. 3

   Match hot to hot and cold to cold

   Trace each hose from its faucet to the washer. Each inlet is marked hot or cold with a label or a molded marking. On 400 to 700 Series models the cold inlet is on the left; on 300 Series models it is on the right.

4. 4

   Test the faucets and rinse the inlet screens

   Turn both faucets off, lay down a towel and unscrew the hoses from the back of the washer. Point each hose into a bucket and open its faucet briefly to check the flow. Rinse grit off the screens in the inlet ports, then reconnect each hose hand-tight plus about two-thirds of a turn with pliers, with a rubber washer in every fitting.

5. 5

   Straighten or replace the hoses

   Remove sharp bends behind the washer. Electrolux says to swap flood-safe hoses for standard washer hoses, to replace any hose with bulges, cuts or corrosion, and to fit new hoses every 5 years.

6. 6

   Loosen a tight drain hose

   Make sure the hooked end of the drain hose rests loosely in the standpipe with room for air around it. Remove any tape that seals it in, and secure it with a cable tie instead.

Most likely causes of E11

1. 1. Hot and cold supply hoses connected to the wrong inlets (most common)

   The washer is new or was moved recently. Electrolux calls reversed hoses a known installation issue behind E11.

2. 2. A faucet that is partly closed, or low house water pressure (most common)

   Other taps in the house run weak, or someone was showering or running a dishwasher while the washer tried to fill. Electrolux asks you to avoid using water elsewhere during the fill.

3. 3. Kinked inlet hoses or plugged inlet screens (common)

   A hose folds where the washer was pushed back, or grit sits in the small screens at the inlet ports. Electrolux's hookup steps flush the supply lines first for this reason.

4. 4. Water siphoning out through the drain hose as it comes in (common)

   You can see water entering, yet the level in the drum stays low. The standpipe is short, or the drain hose is jammed or taped tightly into it.

5. 5. A failed inlet valve, pressure switch or pressure hose (less common)

   Supply, hoses, screens and drain hose all pass, and E11 still returns on the next load.

When to call a pro

• The washer was installed or moved within the last 30 days. Electrolux says the installer should correct hookup faults like swapped hoses.
• E11 keeps returning after the faucets, hoses, screens and drain hose all check out. For washers installed more than 30 days ago, Electrolux says to schedule service.
• Water reaches the inlets at good pressure, but the drum stays empty or barely wet.
• Water drips from the inlet fittings or collects under the washer.
• House pressure tests below 30 psi, which calls for a plumber or the water utility rather than a washer repair.

What a E11 repair costs