Privacy Policy
Last Updated: January 26, 2026
Summary
Thank you for visiting the HomeAppliance.us website located at www.HomeAppliance.us (the "Site"). The Site is an Internet property of HomeAppliance.us ("HomeAppliance.us," "we," "us" or "our"). The following Privacy Policy sets forth our policy with respect to the collection, storage and use of your personal information and other information that we collect from you.
IF YOU DO NOT AGREE TO THIS PRIVACY POLICY IN ITS ENTIRETY, YOU MAY NOT ACCESS OR OTHERWISE USE THE SITE OR SERVICES.
Privacy Policy Quick Links
- Background
- Your California Privacy Rights
- Your Nevada Privacy Rights
- Personally Identifiable Information We Collect
- Consent to Call Recording
- Use and Sharing of Personally Identifiable Information
- Non-Personal Information Collection and Use
- Behavioral Tracking/Do Not Track
- Security of Your Personal Information
- Children's Privacy
- Opt-Out/Unsubscribe
- Deleting, Modifying and Updating Your Information
- Changes to this Privacy Policy
- Contact Us
- Provisions for California Residents
Background
You agree to this Privacy Policy, in its entirety, when you: access the Site; utilize the HomeAppliance.usconnection directory ("Directory Service") in order to obtain information regarding appliance repair professionals, venues, products and/or services (collectively, "Third Party Offerings") as offered and provided by the third party business entities and professionals featured on the Site (collectively, "Third Party Service Providers"); access other content on the Site (collectively, "Content"); and/or access links to our social media pages on third party social media websites.
IMPORTANT: HomeAppliance.us is a connection service. We do not provide appliance repair services. We facilitate connections between homeowners and independent Third Party Service Providers.
Your California Privacy Rights
Shine the Light
If you are a resident of the State of California and would like to know how your "personal information" (as defined in the Shine the Light Law, Cal. Civ. Code § 1798.83) is shared with third parties, what categories of personal information that we have shared with third parties in the preceding year, as well as the names and addresses of those third parties, please contact us at:
Further, if you are a resident of the State of California and would like to opt-out from the disclosure of your personal information to any third party for marketing purposes, please contact us using the information above. Please be advised that where California State residents opt-out from permitting their personal information to be shared, such individuals may still receive selected offers directly from us, in accordance with applicable law.
California Consumer Privacy Act of 2018 ("CCPA")
In addition to the foregoing, if you are a resident of the State of California certain other privacy-related rights may apply to you in accordance with the CCPA, including the right to opt-out of our sale of your personal information, as well as the right to know what personal information about you we have collected, whether your personal information was shared with third-parties in the preceding year and, if so, what categories of personal information were shared, as well as the categories of third parties with whom we shared that personal information. Please see our "Provisions for California Residents" below for a more complete description of your rights under the CCPA as a California resident.
Your Nevada Privacy Rights
If you are a resident of the State of Nevada and would like to opt-out from the disclosure of your personal information to any third party data broker, please contact us:
Personally Identifiable Information We Collect
We collect your personally identifiable information when you register on the Site in order to utilize the Directory Service or request connections with Third Party Service Providers.
We may also collect your personally identifiable information when you otherwise agree to the terms of this Privacy Policy, but do not complete the applicable registration process in full.
The personally identifiable information that you must provide on the applicable Site forms and/or in connection with your request for services may include, depending on the applicable service requested, all or some of the following:
- Your first and last name
- Your email address
- Your primary telephone number
- Your service address
- The category applicable to your inquiry (type of appliance, nature of problem)
- At your option, your mobile telephone number
- Any other information requested on the applicable Site form
Consent to Call Recording
From time to time, when you call us, when we call you, or when we forward calls between users and Third Party Service Providers, we may record those calls for quality assurance and customer satisfaction purposes. We will notify you at the beginning of any and all calls that we record.
Use and Sharing of Personally Identifiable Information
IMPORTANT: By submitting your personal information on the Site, you agree that we may share and/or sell such personal information with Third Party Service Providers that you request to be contacted by in order to complete your request for Third Party Offerings. HomeAppliance.us is financially compensated by third-party partners for providing this connection service.
The Third Party Service Providers may use such personal information for any lawful purposes. Any information that you supply to any Third Party Service Provider shall be governed by the applicable Third Party Service Provider's privacy policy.
Please be advised that HomeAppliance.us does not itself provide Third Party Offerings, or any other related products and/or services. The ultimate terms and conditions of any Third Party Offerings provided by any Third Party Service Providers will be determined by those Third Party Service Providers.
Where you register to access any of our services, we use the personal information that you make available to personalize your experience with the Site, facilitate the provision of the connection services to you, and for verification purposes. You also agree that we may contact you at any time, via email or other means:
- With updates and/or any other information that we may deem appropriate for you to receive in connection with your continued use of our services
- With information regarding third party products, services, offers and/or promotions that we think might be of interest to you
Telemarketing Consent (TCPA)
By submitting your personal information in connection with our services, you agree that such act constitutes an inquiry and/or application for purposes of the Amended Telemarketing Sales Rule (16 CFR §310 et seq.), as amended from time to time (the "Rule") and applicable state do-not-call regulations. As such, notwithstanding that your telephone number may be listed on the Federal Trade Commission's Do-Not-Call List, and/or on applicable state do-not-call lists, we retain the right to contact you via telemarketing in accordance with the Rule and applicable state do-not-call regulations.
In addition, where you provide "express written consent" within the meaning of the Telephone Consumer Protection Act (47 USC § 227), and its implementing regulations adopted by the Federal Communications Commission (47 CFR § 64.1200), as amended from time-to-time ("TCPA"), you consent to receive telephone calls from HomeAppliance.us and any designated Third Party Service Provider(s), including artificial voice and pre-recorded messages and/or calls (including SMS text messages) delivered via automated technology, to the telephone number(s) that you provided.
Please note that you are not required to provide this consent in order to obtain access to our services, and your consent simply allows HomeAppliance.us, as well as the designated Third-Party Service Provider(s), to contact you via these means.
Phone Number Change Obligation
IMPORTANT: By agreeing to this Privacy Policy, you are obligated to immediately inform us if and when the telephone number that you have previously provided to us changes.
Without limiting the foregoing, if you: have your telephone number reassigned to another person or entity; give up your telephone number so that it is no longer used by you; port your telephone number to a landline or vice versa; or otherwise stop using that telephone number for any reason (collectively "Phone Number Change"), you agree that you shall promptly notify HomeAppliance.us of the Phone Number Change via email at: info@homeappliance.us
Other Service Providers
We may also employ other companies and individuals to perform certain functions on our behalf. Examples include sending direct and electronic mail, removing duplicate information from user lists, analyzing data and providing marketing analysis. The agents performing these limited functions on our behalf shall have access to our users' personal information as needed to perform their functions for us, but we do not permit them to use your personal information for other purposes.
Additional Disclosures
We will also use your personal information for customer service, to provide you with information that you may request, to customize your experience on the Site and/or to contact you when necessary in connection with transactions entered into by you on the Site. We may also use your personal information for internal business purposes, such as analyzing and managing our business. We may also combine the information we have gathered about you with information from other sources.
We also reserve the right to release current or past user information:
- In the event that we believe that the user is using, or has used, the Site or services to commit unlawful acts
- If the information is subpoenaed; provided, however, that, where permitted by applicable law, we shall provide you with email notice, and opportunity to challenge the subpoena, prior to disclosure of any personal information pursuant to a subpoena
- If we are sold, merge with a third party or are acquired; provided, however, that if HomeAppliance.us is involved in a merger, acquisition or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on the Site of any change in ownership or uses of your personal information, as well as any choices that you may have regarding your personal information
Moreover, you hereby consent to disclosure of any record or communication to any third-party when HomeAppliance.us, in its sole discretion, determines the disclosure to be appropriate including, without limitation, sharing your email address with other third-parties for suppression purposes in compliance with the CAN-SPAM Act of 2003, as amended from time to time.
Non-Personal Information Collection and Use
IP Addresses/Browser Type
We may collect certain non-personally identifiable information about you when you visit many of the pages of the Site. This non-personally identifiable information includes, without limitation, the type of browser that you use (e.g., Internet Explorer, Chrome, Safari), your IP address, the type of operating system that you use (e.g., Windows or Mac OS) and the domain name of your Internet service provider. We use the non-personally identifiable information that we collect to improve the design and content of our services and to enable us to personalize your Internet experience. We also may use this information in the aggregate to analyze usage, as well as to offer you products and services.
Cookies
When an end-user visits the Site, we send one (1) or more cookies and/or gif files (collectively, "Cookies") to assign an anonymous, unique identifier to the applicable end-user's computer or other device. A Cookie is a piece of data stored on your hard drive containing non-personally identifiable information about you. Cookies have many benefits to enhance your experience at the Site. We use Cookies to improve the quality of the Site, including for storing user preferences, and tracking Site-user trends (such as pages opened and length of stay at the Site).
Most Internet browsers are initially set up to accept Cookies, but you can reset your browser to refuse all Cookies or to indicate when a cookie is being sent. To disable and reject certain Cookies, follow the instructions associated with your Internet browser. Even in the case where a user rejects a Cookie, he or she may still use our services. We reserve the right to retain Cookie data indefinitely.
Behavioral Tracking/Do Not Track
We use Google Analytics on the Site, as well as other analytics platforms. These platforms do not record personal information of Site Users, but aggregate information and activity only. We may track your activity on the Site to provide you with more relevant marketing messages and service recommendations.
Cross Device Tracking: HomeAppliance.us does not track Site Users' use of the services across multiple devices, including personal computers and mobile devices.
Other Websites
The Site may contain links to third-party owned and/or operated websites including, without limitation, websites owned and/or operated by our Third Party Service Providers. HomeAppliance.us is not responsible for the privacy practices or the content of such websites. In some cases, you may be able to make a purchase through one of their third-party websites. In these instances, you may be required to provide certain information, such as a credit card number, to register or complete a transaction at such website. These third-party websites have separate privacy and data collection practices and HomeAppliance.us has no responsibility or liability relating to them.
Security of Your Personal Information
We endeavor to safeguard and protect our users' personal information. When users make personal information available to us, their personal information is protected both online and offline (to the extent that we maintain any personal information offline). The privacy of your personal information is very important to us. When our forms ask users to submit sensitive information (such as credit card information), and when we transmit such sensitive information, that information is encrypted and is protected with Transport Layer Security ("TLS") encryption software.
Access to your personal information is strictly limited, and we take reasonable measures to ensure that your personal information is not accessible to the public. The servers that we store personal information on are kept in a secure physical environment. We also have security measures in place to protect against the loss, misuse and alteration of personal information under our control.
Please be advised, however, that while we take every reasonable precaution available to protect your data, no storage facility, technology, software, security protocols or data transmission over the Internet can be guaranteed to be 100% secure.
Computer hackers that circumvent our security measures may gain access to certain portions of your personal information, and technological bugs, errors and glitches may cause inadvertent disclosures of your personal information; provided, however, that any attempt to breach the security of the network, our servers, databases or other hardware or software may constitute a crime punishable by law. For the reasons mentioned above, we cannot warrant that your personal information will be absolutely secure. Any transmission of data at or through the Site is at your own risk.
In compliance with applicable federal and state laws, we shall notify you and any applicable regulatory agencies in the event that we learn of an information security breach with respect to your personal information. You will be notified via email in the event of such a breach. Please be advised that notice may be delayed in order to address the needs of law enforcement, determine the scope of network damage, and to engage in remedial measures.
Children's Privacy
Visitors under eighteen (18) years of age are not permitted to use and/or submit their personal information at the Site. HomeAppliance.us does not knowingly solicit or collect information from visitors under eighteen (18) years of age. HomeAppliance.us encourages parents and guardians to spend time online with their children and to participate and monitor the interactive activities of their children.
Opt-Out/Unsubscribe
To opt-out of receiving email advertising, SMS text-based marketing (where and to the extent permitted by applicable law), telemarketing and direct mail marketing from us, you can follow the instructions at the end of the applicable marketing message or email us at info@homeappliance.us.
Notwithstanding the foregoing, we may continue to contact you for the purpose of communicating information relating to your use of our services and to respond to any inquiry or request made by you. To opt-out of receiving service-related and inquiry response-related messages from HomeAppliance.us, you must cease utilizing the services and submitting inquiries to HomeAppliance.us, as applicable.
For California State residents, please see our Provisions for California Residents below for additional details regarding how to opt-out from the sale of your personal information.
Deleting, Modifying and Updating Your Information
At your request, we will inform you of what personal information we have on file for you. In addition, at your request, we will remove and/or modify the personal information that you have provided to us, or that we have collected. You may do so by contacting us at info@homeappliance.us; provided, however, that we ask individuals to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others or would be extremely impractical.
Please be advised that deleting your personal information will terminate your access to some or all of our services. If you wish to continue using our services, you may not delete the personal information that we have on file for you.
Please be further advised that, after you delete your personal information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.
For California State residents, please see our Provisions for California Residents below for additional details regarding how to delete and/or access your personal information.
Transfer of Personal Information Internationally
If you are visiting the Site from a country other than the country in which our servers are located, your communications with us may result in the transfer of personal information across international boundaries. By visiting the Site and/or otherwise communicating electronically with us, you consent to such transfers. Even if your jurisdiction does not have the same privacy laws as the jurisdiction where our servers are located, we will treat your information as subject to the protections described in this Privacy Policy.
Changes to this Privacy Policy
HomeAppliance.us reserves the right to change or update this Privacy Policy at any time by posting a notice on the Site that we are changing this Privacy Policy. If the manner in which we use personally identifiable information changes, HomeAppliance.us will notify users by: (a) sending the modified policy to our users via email; and/or (b) any other reasonable means acceptable under applicable state and federal law. You will have a choice as to whether or not we use your information in this different manner, and we will only use your information in this different manner where you opt-in to such use.
Contacting the Site
If you have any questions about this Privacy Policy or the privacy practices of HomeAppliance.us, please feel free to contact us:
Filing a Complaint with the Federal Trade Commission
To file a complaint regarding our privacy practices, please visit: https://www.ftccomplaintassistant.gov/
Privacy Provisions for California Residents
These Privacy Provisions for California Residents ("Privacy Provisions") supplement the information contained in the Privacy Policy set forth above. These Privacy Provisions apply solely to residents of the State of California ("CA Users"). We adopt these Privacy Provisions in compliance with the California Consumer Privacy Act of 2018 ("CCPA"). Any terms defined in the CCPA have the same meaning when used in these Privacy Provisions.
Categories of Information We Collect
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular CA User or device ("personal information"). In particular, we have collected the following categories of personal information from CA Users within the last twelve (12) months:
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, telephone number, or other similar identifiers. | YES |
| B. California Customer Records personal information categories | A name, signature, postal address, telephone number, or other similar information. Some personal information included in this category may overlap with other categories. | YES |
| D. Commercial information | Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | YES |
| F. Internet or other similar network activity | Browsing history, search history, information on a CA User's interaction with a website, application or advertisement. | YES |
Personal information does not include:
- Publicly available information from government records
- De-identified or aggregated CA User information
- Information excluded from the CCPA's scope
Sources of Personal Information
We obtain the categories of personal information listed above from the following categories of sources:
- Directly from our CA Users - from forms that our CA Users submit to us related to the services that we offer (Category A, B, D)
- Indirectly from our CA Users - through information we collect from our CA Users in the course of providing our services to them (Category A, B, D, F)
- Directly and indirectly from activity on the Site - including browser type, IP address, operating system, and Site usage details (Category F)
- From third-parties - that interact with us in connection with the services that we offer to our CA Users (Category A, B, D, F)
- From third-party data brokers or aggregators (Category A, B, D)
Use of Personal Information
We may use or disclose the personal information that we collect for one or more of the following business purposes:
- To fulfill or meet the reason for which the information is provided
- To enable Third Party Service Providers to contact you regarding the services
- To provide you with information, products or services that you request from us
- To create, maintain, customize and secure your account with us
- To provide you with email, direct mail and telemarketing messages concerning our services and third-party services that we believe may be of interest to you
- To deliver relevant Site content and advertisements to you and measure effectiveness
- To carry out our obligations and enforce our rights arising from any contracts
- To improve the Site and better present its contents to you
- For customer service purposes and to respond to inquiries from you
- For testing, research, analysis and product development
- As necessary or appropriate to protect our rights, property or safety
- To respond to law enforcement requests and as required by applicable law
- To evaluate or conduct a merger, divestiture, restructuring, or other sale or transfer of assets
Sharing Personal Information
Subject to your right to opt-out of such sharing/sale, we may share, rent and/or sell your personal information (Category A, B, D, F): (a) with/to the Third Party Service Providers that offer the services featured on the Site; and (b) for the other business purposes set forth above.
When we disclose personal information to a Third Party Service Provider or other entity, we enter into a contractual relationship that describes the purpose for which such third party may use the personal information and requires that third party to both keep the personal information confidential and not use it for any purpose other than the performance of its services under the applicable contract.
Please note, we do not collect information from CA Users that we actually know are less than eighteen (18) years of age and we do not share or sell the personal information of CA Users that we actually know are less than eighteen (18) years of age.
In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose:
- Category A: Identifiers
- Category B: California Customer Records personal information categories
- Category D: Commercial information
- Category F: Internet or other similar network activity
We disclose your personal information for a business purpose to the following categories of third parties:
- Our affiliates
- Service providers
- The Third Party Service Providers that offer the services featured on the Site
- Third parties to whom you authorize us to disclose your personal information
In the preceding twelve (12) months, we have sold the following categories of personal information to third parties:
- Category A: Identifiers
- Category B: California Customer Records personal information categories
- Category D: Commercial information
- Category F: Internet or other similar network activity
Your Rights and Choices
The CCPA provides CA Users (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Opt-Out from the Sale of Your Personal Information
You have the right to opt-out of our sale of your personal information to third parties. To exercise your right to opt-out, please contact us:
We endeavor to act on all opt-out requests as soon as practicable, but in all cases within fifteen (15) days of the receipt of your request.
Access to Specific Information and Data Portability Rights
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past twelve (12) months. Once we receive and confirm your verifiable CA User request, we will disclose to you:
- The categories of personal information we collected about you
- The categories of sources for the personal information we collected about you
- Our business or commercial purpose for collecting or selling that personal information
- The categories of third parties with whom we have shared that personal information
- The specific pieces of personal information we collected about you
- If we sold or disclosed your personal information for a business purpose, two separate lists disclosing sales and disclosures
Deletion Request Rights
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable CA User request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
Exercising Access, Data Portability and Deletion Rights
To exercise your access, data portability and/or deletion rights described above, please submit a verifiable CA User request to us:
Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable CA User request related to your personal information.
You may only make a verifiable CA User request for access or data portability twice within a 12-month period.
Response Timing and Format
We endeavor to respond to all verifiable CA User requests within forty-five (45) days of the receipt thereof. If we require more time (up to ninety (90) days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option.
We do not charge a fee to process or respond to your verifiable CA User request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
- Deny you goods or services
- Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties
- Provide you a different level or quality of goods or services
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services
Changes to these Provisions
We reserve the right to amend these Provisions in our discretion and at any time. When we make changes to these Provisions, we will notify you by email or through a notice on the Site's homepage.
Contact Information
If you have any questions or comments about these Provisions, our Privacy Policy, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us:
Important Reminder
Disclaimer: HomeAppliance.us is a free connection service that helps homeowners connect with local service providers. All contractors are independent and HomeAppliance.us does not warrant or guarantee any work performed. It is the responsibility of the homeowner to verify the contractor they hire has the necessary license and insurance required for the work being performed. HomeAppliance.us is financially compensated by third-party partners for providing this service.